Shop and Cafe
Accessibility at the Museum
Shop
The Museum shop is on the Ground Floor of the Museum. If entering through the Main Entrance, the shop is on your right as you enter through the doors. If you are using the Accessible Entrance, use the lift or stairs to get to the Ground Floor of the Museum -- the shop is on your left.
The shop sells gifts, books, and toys. The shop can sometimes get noisy and crowded during busy periods. Some people with larger wheelchairs may find some of the shop area harder to navigate.
Much of the merchandise is displayed between 62cm and 94cm from the floor. However, some is set back or displayed at a higher level -- staff are happy to help.
The sales counter is 91cm high with a small shelf in front at 76cm high, there is no lower section. The card payment readers are 116cm from the floor. There is no hearing loop at the counter.
Café
The café is on the First Floor of the Museum, visible from the top of both staircases. If you arrive at the First Floor using the lift, please continue through the Ellen Hope Gallery and you will see the café on your right. There is plenty of space to move around the café although it can get crowded and noisy at busy times. The furniture is moveable. It is 76cm from the floor to the underside of the tables, although the central table legs might block access for some wheelchair users. Cold drinks and snacks are in a self-service fridge, with some shelves that can only be reached from a standing height. Hot food, hot drinks, and cakes are served by staff behind a counter. The counter is 90cm high and does not have a lower section. Staff are happy to come and help if needed.
